Shipping policy

This Shipping Policy describes the terms for processing, shipping, and delivery of your order at Brelox.

1. Shipping Costs

We offer free shipping on all orders. No shipping costs will be charged.

2. Processing Time

Orders are processed within 1 to 3 business days.

Orders are processed on business days only (Monday to Friday)
Orders placed on weekends or public holidays will be processed the next business day

3. Delivery Time

After processing, the delivery time is 5 to 12 business days, depending on your location within the United Kingdom.

4. Total Delivery Time

The total delivery time consists of:

Processing time: 1–3 business days
Delivery time: 5–12 business days

5. Shipping Area

We deliver within the United Kingdom only.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to track the status of your delivery at any time.

7. Delays

In rare cases, delays may occur due to:

High demand
Logistical challenges
Public holidays or external circumstances

We will do our best to inform you promptly in such cases.

8. Incorrect Address Details

Please ensure that your delivery address is entered correctly. Brelox accepts no responsibility for delivery issues caused by incorrect or incomplete address information.

9. Undeliverable Parcels

If a delivery cannot be completed due to incorrect information or non-acceptance, we reserve the right to charge additional costs for re-delivery.

10. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of receipt. Please send us:

Photos of the parcel and damaged item
A brief description of the problem

11. Contact

Email: contact@brelox.shop
Phone: +44 151 707 6512

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