We are happy to hear from you! Whether you have questions about our fireplace accessories, need help with an order, or simply want to share your feedback — our team is here to help. At Brelox, we want you to feel confident and well supported throughout your shopping experience.
Company Information
Business Name: Brelox
Address:
31 Carlton Gate
Woodhouse
Leeds LS7 1HW
United Kingdom
Email: contact@brelox.shop
Phone: +44 151 707 6512
Monday to Friday: 09:00 – 17:00 (GMT)
Saturday and Sunday: Closed
Response Time
We aim to respond to all enquiries within 24 hours on business days. Messages received during weekends or public holidays will be answered on the next business day.
How We Can Help
- Questions about our fireplace accessories, materials, or availability
- Order status and tracking
- Returns, exchanges, and refunds
- Shipping and delivery enquiries
- Payment and PayPal questions
- General feedback and suggestions
Before Contacting Us
Many common questions are already answered in our FAQ section — for example, about delivery times, returns, or accepted payment methods. Taking a look there may help before you submit an enquiry:
Frequently Asked Questions
The Fastest Way to Reach Us
For faster processing of your enquiry, we recommend contacting us by email and including your order number if available. This allows us to identify your request directly and handle it more efficiently.
Legal Information & Policies
Thank you for trusting Brelox.
