FAQ

1. How long does shipping take?

The delivery time consists of two parts:

Processing time: 1 to 3 business days
Delivery time: 5 to 12 business days

The exact delivery time depends on your location within the United Kingdom.

2. Is shipping free?

Yes, we offer free shipping on all orders. No additional shipping costs will be charged.

3. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this to check the status of your delivery at any time.

4. How do I return an item?

You can return your order within 30 days of receipt. Please contact us first at:

Email: contact@brelox.shop
Phone: +44 151 707 6512

We will then send you the next steps for returning the item.

5. Is the return free of charge?

Yes, returns are free of charge.

6. When will I receive my refund?

Once we have received and inspected your return, the refund will be processed within 10 days. The refund will be issued via PayPal.

7. Can I cancel my order?

Cancellations are only possible if your order has not yet been processed or shipped. As processing takes place within 1 to 3 days, please contact us as quickly as possible.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving the item. Send us:

A brief description of the problem
Photos of the item

We will resolve the issue as quickly as possible.

9. Which countries does Brelox deliver to?

We currently deliver within the United Kingdom only.

10. Which payment methods are accepted?

We accept PayPal only.

11. How can I reach customer service?

Our customer service is available as follows:

Monday to Friday: 09:00 – 17:00 (GMT)
Saturday and Sunday: Closed

Email: contact@brelox.shop
Phone: +44 151 707 6512

12. Where is your company located?

Our location is in the United Kingdom:

Brelox
31 Carlton Gate
Woodhouse
Leeds LS7 1HW
United Kingdom

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